FemininePlus – 60-Day Relief Guarantee & Refund Policy

At FemininePlus, we stand behind every product we make. Our guarantee exists for customers who genuinely use our products as directed and don't experience the relief they were looking for — not as an open return window. Please read this policy carefully before purchasing.

1. The 60-Day Relief Guarantee

Our money-back guarantee is designed for one specific outcome: you used the product consistently as directed, and it simply didn't work for you. If that's your experience, we'll refund you in full.

To qualify, all of the following must be true:

• You used the product consistently for a minimum of 30 days as directed.
• You are requesting your refund within 60 days of your original delivery date.
• You experienced no relief or benefit from the product after genuine, consistent use.
• You contact us at support@tryfeminine.com with your order number and a brief description of your experience.

⚠️ Important — Good-Faith Use Is Required: The guarantee applies only to customers who actually used the product as directed. Customers who discontinue use early — for any reason — and then wait out the 60-day window are not eligible. If you stop using the product before the minimum 30-day period, the guarantee does not apply regardless of when you contact us.

How to request a guarantee refund:

1. Email support@tryfeminine.com within 60 days of delivery.
2. Include your order number and a brief description of your experience.
3. Return any unused portion of your order (return label provided by us).
4. Approved refunds are processed within 7 business days to your original payment method.

2. Medical or Doctor-Advised Discontinuation

We understand that health situations change. If your doctor advises you to stop taking our product after purchase, we will work with you on a goodwill partial refund — regardless of how much product remains.

Please note:

• Doctor-advised discontinuation does not qualify for the full 60-Day Relief Guarantee, since the guarantee is specifically for customers who completed consistent use and experienced no relief.
• We will consider a one-time partial refund (up to 25%) as a goodwill accommodation in these cases.
• This offer is made once per customer and is not subject to further negotiation.
• If this partial refund offer is declined, we are unable to honor an alternative or higher refund at a later date — including under the 60-Day Guarantee.

⚠️ Note on Guarantee Eligibility After Early Discontinuation: If you discontinue the product due to a health condition or doctor's advice and decline our partial refund offer, you will not become eligible for the full guarantee by waiting out the 60-day window. Our records reflect the date and reason you stopped using the product. Guarantee eligibility cannot be re-established once use has been voluntarily discontinued.

3. What Is Not Covered

The following situations are not eligible for a refund or return:

• Change of mind after purchase or after receiving the product.
• Deciding you no longer want the product without using it.
• Discontinuing use before completing the minimum 30-day period and then invoking the guarantee.
• Sensitivity or early discontinuation without completing the full directed use (partial refund may apply — see Section 2).
• Subscription orders: our no-refund policy applies to recurring charges that were clearly disclosed at checkout and in your subscription confirmation email.

Because our products are consumable perishable supplements, we cannot accept opened products back into inventory for health and safety reasons. No exceptions.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item, we will replace or refund it at no cost to you. Contact us within 14 days of delivery with a photo of the issue and your order number.

5. Unreceived or Returned-to-Sender Orders

If your order is returned to our fulfillment center due to an incorrect address, failed delivery, or refusal at the door, we will reship your order to a confirmed address at no additional cost. Refunds are not issued for undelivered orders — we will always make it right by getting your order to you.

6. Quick Reference

Situation	Outcome
Used product 30+ days, no relief, within 60 days	Full refund
Undelivered / returned-to-sender	Reship only, no refund
Doctor-advised discontinuation	Up to 25% goodwill refund, offered once
Stopped using product early	No refund
Change of mind / buyer's remorse	No refund
Damaged / defective / wrong item	Replacement or full refund (within 14 days)
Subscription recurring charge	No refund

7. Contact Us

📧 support@tryfeminine.com

Our team responds within 1–2 business days. Approved refunds are processed within 7 business days to your original payment method.

We appreciate your trust in FemininePlus. Our guarantee reflects our commitment to customers who give our products a genuine chance — and we stand behind that fully.